Useful before you arrive
Questions, answered plainly.
Find out more about our rooms, booking and staying in central Worcester.
Book on our website for 1pm check-in and 1pm checkout, plus save up to 15% (Sun–Thu nights; excludes Duplex). The 10% rate covers every night, all rooms.
Book direct detailsLast updated:
Where is City Rooms by Hiive?
At 15 New Street, Worcester, WR1 2DP, United Kingdom.
How do I book a room?
Use any BOOK NOW button to open the Cloudbeds booking overlay without leaving this website.
Who handles availability and payment?
Cloudbeds handles availability, rates and payment inside the booking overlay.
Can I book by phone?
Call 01905 964700 if you need help before booking.
Is City Rooms in central Worcester?
Yes. The hotel is in central Worcester on New Street.
Does every room have Wi-Fi?
Yes, every room has high-speed Wi-Fi.
Is there a desk in every room?
Yes, every room has a desk.
How do guests access rooms?
Self check-in uses a lock box and fob, or a smart lock. Arrival instructions will be sent before your stay.
Are rooms soundproofed?
Yes, rooms have soundproofing.
Are quality mattresses provided?
Yes, rooms have quality mattresses.
What room types are available?
The room categories are listed on the rooms page, including king, twin, double, studio and duplex options.
Does the King with Bath have a bath?
Yes, this room category includes a bath.
Does the King Studio have a kitchen?
Yes, this room category includes a kitchen.
Is there a three-bedroom option?
Yes. The Three Bedroom Duplex is listed for up to six guests.
What time is check-in?
Standard check-in starts at 3pm. Direct bookings include guaranteed early check-in from 1pm.
What time is check-out?
Standard checkout is by 11am. Direct bookings include late checkout until 1pm.
Is parking available?
NCP Worcester Cathedral Square: 4-minute walk. St Martins Gate Car Park: 5-minute walk. Copenhagen Street Car Park is also nearby. Pay-and-display / multi-storey — check current prices with the operator.
Is there a lift?
No. The building has steep internal staircases and no lift. Please contact us before booking if access is a concern.
Can I bring a pet?
Pets are not allowed. Assistance dogs are welcome.
Are hen or stag parties allowed?
No. Hen, stag and similar parties are not allowed.
What is the cancellation policy?
It depends on the rate. The 10% direct discount rate covers every night, all rooms, and is refundable until 1pm on the day before arrival. The 15% rate (Sun–Thu nights; excludes Duplex) is non-refundable. Check the rate terms in the booking window before you confirm.
Can I request an accessible room?
Please call 01905 964700 so the team can discuss your requirements.
Is there a direct-booking discount?
Yes, on our website only. Choose 10% off every night, all rooms, with free cancellation until 1pm the day before arrival, or 15% off non-refundable (Sun–Thu nights; excludes Duplex). Both include 1pm check-in and 1pm checkout. Rates vary by date, so check the live total in the booking window.
Do you store my booking details?
This site does not store booking or payment details; Cloudbeds handles your reservation in its booking overlay.
How do I contact the hotel?
Call 01905 964700 or use the contact form on this website.
Still unsure?
Ask a real person.
Call City Rooms by Hiive on 01905 964700. For booking availability and payment, use the Book Now button.